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Privacy Policy

1. Introduction

Welcome to mizuro. The protection of your personal data is a priority for CREOM Services S.àr.l.-S. This privacy policy explains how we collect, use, and protect your information when you use our website.

2. Data Controller

The data controller for personal data is the company CREOM Services S.àr.l.-S, located in Luxembourg. For any questions regarding your data, you can contact us via our contact form or by email.

3. Data Collected

We collect the information you provide to us directly:

  • Contact Form: Name, email address, phone number, and message.
  • Orders: Billing and delivery information.
  • Authentication via third parties (Google OAuth): If you choose to log in via your Google account, we only collect your name and verified email address to create and manage your customer account. We never have access to your Google password.

4. Third-party Services and Navigation

  • Address Autocomplete (Google Maps): To facilitate your shopping experience, we use the Google Maps API. When you enter your address, the data is sent to Google to provide you with relevant suggestions. This service is governed by Google's Privacy Policy.
  • Security and fraud prevention (reCAPTCHA) : We use the Google reCAPTCHA v3 service to protect our forms from spam and automated abuse. This service analyses your browsing behaviour to distinguish human users from bots. The data collected for this purpose is subject to Google's terms of use.

5. Payment processing

The security of your transactions is paramount :

  • Card payments : Your transactions are processed securely by our partner Worldline. Mizuro does not store any banking details on its servers.
  • Bank transfers : For payments by bank transfer, a confirmation quote is sent to you by email to validate the identity of the requester before processing the order.

6. Cookies

Our site uses cookies to function properly and measure audience. You can view the details of these cookies in our Cookie Policy. This includes essential tools (Odoo), functional (Google Maps) and analytical (Google Analytics) tools.

7. Your rights (GDPR)

In accordance with the GDPR, you have the right to access, rectify, erase and port your data. To exercise these rights, please contact us via our online form.

8. Security

We implement technical security measures to protect your data against any unauthorised access or loss.