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Frequently Asked Questions (FAQ)

General Information

Everything you need to know about Mizuro and our mission.

Mizuro is an expert in sustainable solutions to improve water quality on a daily basis: filtration systems, eco-friendly water softeners, purifiers, and reverse osmosis systems for individuals and professionals.

  • Solutions designed to last and reduce water and plastic consumption
  • Support from A to Z (advice, installation, maintenance)
  • Proven technologies (multi-stage filtration, reverse osmosis, softening)
  • Clear commitment to quality, transparency, and after-sales service

No. Mizuro offers solutions for:

  • Individuals (houses, flats)
  • Professionals (restaurants, hotels, offices, medical practices, etc.)
  • Resellers and installers (business account available)

Products and technologies

Discover our various water treatment solutions.

  • Water purifier: removes impurities, taste, chlorine, certain metals, and contaminants; the water retains its main minerals.
  • Water softener: primarily reduces the hardness of water (lime) to protect appliances and improve skin/hair comfort.
  • Reverse osmosis: very fine filtration that removes almost all salts, heavy metals and contaminants; produces very pure water, often used for drinking/cooking.

Unlike salt models, the mechanical vortex water softener does not alter the mineral composition of the water (no sodium added). It physically transforms lime into non-scaling aragonite. It is more compact, operates without electricity, requires no consumables (salt) or maintenance, and is more environmentally friendly as it does not discharge brine.

Mizuro offers different ranges suitable for:

  • Mains water (public network)
  • Well water (after recommended analysis and coupling with an ultraviolet system)
  • Very hard, chlorinated water, or with unpleasant taste/smell

Personalised advice is recommended to choose the right system according to your municipality and the quality of your water.

Yes. Mizuro develops solutions tailored to professional needs:

  • Consistent quality water for drinks and cooking
  • Protection of machines (coffee machines, ovens, medical equipment)
  • Reduction of lime and deposits

Specific configurations and tailored support are possible via the professional form.

Yes. Mizuro focuses on :

  • Reducing bottled water consumption (less plastic)
  • Sustainable and repairable systems
  • Technologies that limit water and energy waste

The goal is healthy water with a reduced environmental impact.

Order, delivery and installation

How to order and receive your Mizuro products.

  • Select the desired product in the shop
  • Add to cart and confirm the order
  • Create an account or order as a “guest”
  • Choose the delivery method and secure payment (Stripe, etc.)

The times depend on :

  • The product (in stock or on order)
  • Your location (Belgium, France, Luxembourg, etc.)
  • The chosen carrier

In an eco-responsible approach, we avoid overproduction. Therefore, times may vary according to stock levels and ongoing restocking cycles. Precise times are communicated by email at the time of order.

The transport market being fluctuating, actual charges may differ from those paid at the time of order. If the difference is significant, an additional charge may be requested.

Mizuro offers :

  • Detailed instructions and tutorials for self-installation (depending on the models)
  • A network of installation partner in certain areas (Belgium, Luxembourg, Northern France)
  • Remote support for technical questions

Installation options are specified on each product or upon request. If you choose a plumber, send us their contact details and we will contact them to pass on the best practices for installation.

You have a period of 14 days to exercise your right of withdrawal. If the order has been shipped, the return costs are at your expense. The refund is made after receipt and verification of the condition of the goods.

Maintenance and servicing

Tips to ensure the longevity of your system.

It varies according to:

  • The type of filter (pre-filter, activated carbon, reverse osmosis membrane, etc.)
  • The quality of the water and the volume consumed
  • The manufacturer's recommendations

In general:

  • Pre-filter PMz: no consumables, monthly self-drainage
  • ACF filters: 50,000L (2-3 years)
  • P800: PCT 6-18 months and RO 12 - 24 months

Common signs:

  • Notable drop in flow rate
  • Change in taste or smell of the water
  • Increased deposits on taps/equipment

Yes. Mizuro offers suitable maintenance plans:

  • Regular delivery of replacement filters
  • Periodic checks (remotely or on-site depending on area)
  • Priority support for contracted customers

No. The systems are designed for:

  • Simple filter changes (often without specific tools)
  • Basic accessible cleaning
  • Daily use without complex handling

Step-by-step guides and support are available if needed.

Customer service, warranty and trust

We are here to support you.

Several options:

  • Contact form on the website
  • Dedicated email for customer service
  • Support for professionals via the pro account

Our products come with a 2-year warranty. The Module P is exceptionally guaranteed for 10 years. Note that consumables (ACF, RO, PCT filters) do not have any specific warranty.

  1. Check the basic points (power supply, pressure, open valves, filters properly positioned)
  2. Consult the manual / troubleshooting guide
  3. Contact Mizuro support with the product reference, purchase date, and a description of the problem (useful photos/videos).

Depending on the case: remote diagnosis, sending parts, or partner intervention.

Mizuro relies on:

  • Technologies and components from recognised manufacturers
  • Secure payment partners (Stripe)
  • Transparent practices (T&Cs, privacy policy, legal notices)

Customer reviews, references and concrete projects can be shared upon request.

Payment, security and data

Your transactions and information are secure.

According to the current configuration of the site:

  • Credit cards (via Stripe)
  • Bank transfer

The available payment methods are displayed at checkout.

Yes. Mizuro implements:

  • Secure connections (HTTPS)
  • Payments processed by certified partners (Stripe)
  • A privacy policy compliant with GDPR

Details are available on the 'Privacy Policy' page.

Mizuro uses your data to:

  • Manage orders and after-sales service
  • Contact you for the follow-up of your water projects
  • Improve products and services

Your data is not sold to unauthorised third parties; you can exercise your rights (access, modification, deletion) via the site contact.

Water quality and advice

Enhance your daily life with better quality water.

In most European countries, tap water is drinkable, but it may have a chlorine taste, contain traces of metals or residues. A Mizuro system can improve the taste, smell, clarity, and protection against certain contaminants.

We have dedicated a page "My Water" which brings together official links to check the quality and hardness of water in Belgium, France, Luxembourg, and other European countries.

We offer free home tests in Wallonia (Belgium), Luxembourg, and France (54, 57).

  • Install a purifier/osmoseur in the kitchen
  • Raise awareness among family/team about the plastic impact and the cost of bottled water

Mizuro can help you size a system suited to your consumption.